## Chapter 7: Contact Information

Technical Support for ANSYS, Inc. products is provided either by ANSYS, Inc. directly or by one of our certified ANSYS Support Providers. Please check with the ANSYS Support Coordinator (ASC) at your company to determine who provides support for your company, or go to www.ansys.com and select Contacts> Contacts and Locations.

If your support is provided by ANSYS, Inc. directly, Technical Support can be accessed quickly and efficiently from the ANSYS Customer Portal, which is available from the ANSYS Website (www.ansys.com) under Support > Customer Portal. The direct URL is: support.ansys.com.

One of the many useful features of the Customer Portal is the Knowledge Resources Search, which can be found on the Home page of the Customer Portal. To use this feature, enter relevant text (error message, etc.) in the Knowledge Resources Search box and click the magnifying glass icon. These Knowledge Resources provide solutions and guidance on how to resolve installation and licensing issues quickly.

NORTH AMERICA
All ANSYS Products except Esterel, Apache and Reaction Design products
Web: Go to the ANSYS Customer Portal (http://support.ansys.com) and select the appropriate option.
Toll-Free Telephone: 1.800.711.7199 (Please have your Customer or Contact ID ready.)
Support for University customers is provided only through the ANSYS Customer Portal.
GERMANY
ANSYS Mechanical Products
Telephone: +49 (0) 8092 7005-55 (CADFEM)
Email: support@cadfem.de
All ANSYS Products
Web: Go to the ANSYS Customer Portal (http://support.ansys.com) and select the appropriate option.
National Toll-Free Telephone: (Please have your Customer or Contact ID ready.)
German language: 0800 181 8499
English language: 0800 181 1565
Austria: 0800 297 835
Switzerland: 0800 564 318
International Telephone: (Please have your Customer or Contact ID ready.)
German language: +49 6151 152 9981
English language: +49 6151 152 9982
Email: support-germany@ansys.com
UNITED KINGDOM
All ANSYS Products
Web: Go to the ANSYS Customer Portal (http://support.ansys.com) and select the appropriate option.
Telephone: Please have your Customer or Contact ID ready.
UK: 0800 048 0462
Republic of Ireland: 1800 065 6642
Outside UK: +44 1235 420130
Email: support-uk@ansys.com
Support for University customers is provided only through the ANSYS Customer Portal.
JAPAN
CFX and Mechanical Products
Telephone: +81-3-5324-7305
Email:
Mechanical: japan-ansys-support@ansys.com
Fluent: japan-fluent-support@ansys.com;
CFX: japan-cfx-support@ansys.com;
Polyflow: japan-polyflow-support@ansys.com;
Icepak
Telephone: +81-3-5324-7444
Email: japan-icepak-support@ansys.com
Licensing and Installation
Email: japan-license-support@ansys.com
INDIA
All ANSYS Products
Web: Go to the ANSYS Customer Portal (http://support.ansys.com) and select the appropriate option.
Telephone: +91 1 800 209 3475 (toll free) or +91 20 6654 3000 (toll) (Please have your Customer or Contact ID ready.)
FRANCE
All ANSYS Products
Web: Go to the ANSYS Customer Portal (http://support.ansys.com) and select the appropriate option.
Toll-Free Telephone: +33 (0) 800 919 225 Toll Number: +33 (0) 170 489 087 (Please have your Customer or Contact ID ready.)
Email: support-france@ansys.com
Support for University customers is provided only through the ANSYS Customer Portal.
BELGIUM
All ANSYS Products
Web: Go to the ANSYS Customer Portal (http://support.ansys.com) and select the appropriate option.
Toll-Free Telephone: (0) 800 777 83 Toll Number: +32 2 620 0152 (Please have your Customer or Contact ID ready.)
Email: support-benelux@ansys.com
Support for University customers is provided only through the ANSYS Customer Portal.
SWEDEN
All ANSYS Products
Web: Go to the ANSYS Customer Portal (http://support.ansys.com) and select the appropriate option.
Telephone: +46 (0) 10 516 49 00
Email: support-sweden@ansys.com
Support for University customers is provided only through the ANSYS Customer Portal.
SPAIN and PORTUGAL
All ANSYS Products
Web: Go to the ANSYS Customer Portal (http://support.ansys.com) and select the appropriate option.
Spain: Toll-Free Telephone: 900 933 407 Toll Number: +34 9178 78350 (Please have your Customer or Contact ID ready.)
Portugal: Toll-Free Telephone: 800 880 513 (Portugal)
Email: support-spain@ansys.com, support-portugal@ansys.com
Support for University customers is provided only through the ANSYS Customer Portal.
ITALY
All ANSYS Products
Web: Go to the ANSYS Customer Portal (http://support.ansys.com) and select the appropriate option.
Toll-Free Telephone: 800 789 531 Toll Number: +39 02 00621386 (Please have your Customer or Contact ID ready.)
Email: support-italy@ansys.com
Support for University customers is provided only through the ANSYS Customer Portal.
TAIWAN, REPUBLIC OF CHINA
Telephone: 866 22725 5828
K0REA
Telephone: 82-2-3441-5000
CHINA
Toll-Free Telephone: 400 819 8999 Toll Number: +86 10 82861715

Release 18.2 - © ANSYS, Inc. All rights reserved.