15.7. Using the EKM Server Diagnostics Tool

Engineering Knowledge Manager

Administration Guide | Chapter 15: Miscellaneous Tasks |

15.6. Extracting Images from ANSYS Electronics Desktop (AEDT) Projects |  | 15.8. Lifecycle Approval Process for Process Templates
Prev |  | Next

## 15.7. Using the EKM Server Diagnostics Tool

If you encounter any problems relating to EKM administration or configuration that require the help of an EKM technical support representative, you can use the built-in EKM Server Diagnostics tool to capture information about your EKM installation that can be sent to the support person working your case. For information on how to use this tool, refer to Gathering Support Diagnostics. This tool will gather on-disk configuration files and logs that can help the technical specialist to diagnose and troubleshoot the problem. It is also advisable to download and send the `/Administration/Configuration` folder in the package because it contains workspace-specific configuration files that may be helpful when troubleshooting the problem.

Contains proprietary and confidential information of ANSYS, Inc. and its subsidiaries and affiliates.

Prev | Up / Contents | Next

Release 18.2 - © ANSYS, Inc. All rights reserved.