6.3. Metadata extraction: “Extracted data is not set”

Engineering Knowledge Manager

EKM Troubleshooting Guide | Chapter 6: Data Management Issues |

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## 6.3. Metadata extraction: “Extracted data is not set”

When metadata extraction fails, the file will be identified in the repository with a warning icon next to it, and hovering over this icon will display the message Extracted data is not set. For some file types you may see a message such as Extracted report is not set or Exported image is not set if EKM was not able to extract a specific item from the file.

Metadata extraction may fail if:

- There are too few licenses available for the number of people attempting to access a repository at the same time.

- The required extractor applications (.app.xml files) are incorrectly defined or not installed in the data extraction queue at `/Administration/Servers/Master/EKM Server`.

- There is an error in the built-in or custom metadata extraction program.

- There is insufficient memory to perform the extraction. The amount of memory that is available for data extraction is determined by the `maxDataExtractionMemory` setting in the ekm.xml file. For more information about this setting, see Specifying Local Process Policies (<localProcess>) in the Administration Guide.

- Data extraction is disabled in your Preferences. See Specifying General Preferences for details.

- Data extraction has been disabled for a file’s type. For built-in types, refer to the `typeSettings` setting in Specifying Settings for Built-In or Custom Types in the Administration Guide. For custom types, refer to the `disableDataExtraction` attribute in Defining Type Attributes for a Custom Type.

Solution: Depending on the source of the failure, you may be able to extract the data manually using the Extract Data action. See Extracting Data On Demand for details.

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