3.2. A user cannot sign in: No EKM user account

Engineering Knowledge Manager

EKM Troubleshooting Guide | Chapter 3: Sign-in and Access Issues |

3.1. The EKM web client does not launch, or users cannot sign in: “License framework initialization failed” |  | 3.3. A user cannot sign in: "The referenced account is currently locked out and may not be logged on to"
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## 3.2. A user cannot sign in: No EKM user account

There are two possible causes for this issue:

- If automatic account creation is enabled for the current workspace, the user is not entering the correct username and/or password when signing in, and is therefore not being authenticated.

  Solution: Ensure that the user has valid credentials for the active login module, and is entering them correctly. For information about user authentication, see Configuring Login Authentication.

- Automatic account creation is currently disabled for the current workspace, and an administrator has not yet created a user account for the user.

  Solution: Create a user account for the user. For details, see Adding and Modifying Users in the Administration Guide.

  To allow user accounts to be created automatically when users sign in to an EKM workspace, you must set the `createUsersAutomatically` setting to `true` in the `WorkspaceConfig.xml` file. See Creating User Accounts Automatically in the Administration Guide for details. Otherwise, an administrator must create user accounts for users before they are able to sign in.

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