3.5. Users cannot sign in: "Missing response from all cluster nodes"

Engineering Knowledge Manager

EKM Troubleshooting Guide | Chapter 3: Sign-in and Access Issues |

3.4. User sign-in error: “Invalid username or password” |  | 3.6. Sign-in error: “You may have already signed in to a different session.”
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## 3.5. Users cannot sign in: "Missing response from all cluster nodes"

A node has gone down during workspace configuration, and users cannot sign in after you have restarted the node. The following message is displayed:

    Missing response from all cluster nodes

Solution: Follow these steps:

1. Stop the problematic EKM cluster node.

2. Sign in as the admin user that is configuring the workspace.

3. Revert the workspace changes.

4. Restart the problematic EKM cluster node.

5. Begin workspace configuration again.

6. Make the desired workspace changes, and then accept them.

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