Chapter 13: Gathering Support Diagnostics

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Installation Guide |

12.2.5. After the Upgrade |  | 13.1. Launching the EKM Server Diagnostics Tool
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## Chapter 13: Gathering Support Diagnostics

This chapter outlines the procedure for running the ANSYS 18.2 EKM Server Diagnostics tool (or “EKM Server Diagnostics tool”) to collect information about an installed EKM 18.2 server to help diagnose problems. It is intended for use by system administrators and engineers with intermediate or better experience with Information Technology (IT) systems and configuration.

When you run the tool, a compressed (`.zip`) support archive file containing logs, configuration files, and other diagnostic information is written that can be analyzed by your EKM support specialist. The EKM Server Diagnostics tool supports only EKM 18.2 servers that have been set up using the steps outlined in Steps for Setting Up an EKM Server.

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