3.3. A user cannot sign in: "The referenced account is currently locked out and may not be logged on to"

Engineering Knowledge Manager

EKM Troubleshooting Guide | Chapter 3: Sign-in and Access Issues |

3.2. A user cannot sign in: No EKM user account |  | 3.4. User sign-in error: “Invalid username or password”
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## 3.3. A user cannot sign in: "The referenced account is currently locked out and may not be logged on to"

If EKM users are authenticated to the operating system, this error will occur if a user's OS account has been locked out for some reason. The user cannot sign in to EKM because EKM cannot authenticate the user's OS username and password.

Solution: The IT administrator must unlock the user's OS account.

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