7.8. Jobs submitted from network share failing: "UNC paths are not supported"

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EKM Troubleshooting Guide | Chapter 7: Job Management Issues |

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## 7.8. Jobs submitted from network share failing: "UNC paths are not supported"

Jobs are being submitted from a network share to a cluster that contains Windows compute nodes.

Initially, you may see the following error message in the RSM Job Log in EKM, or in the Job Monitor in Workbench:

`Job was not run on the cluster. Check the cluster logs and check if the cluster is configured properly.`

If you see this error, enable debug messages in RSM to reveal more details about the failed job. If the job was submitted to a cluster that contains Windows compute nodes, you may see an error similar to the following:

    259	5/18/2016 3:10:52 PM	'\\jsmithPC\John-Share\EKM\WB\InitVal_pending\UDP-2'
    260	5/18/2016 3:10:52 PM	CMD.EXE was started with the above path as the current directory.
    261	5/18/2016 3:10:52 PM	UNC paths are not supported.  Defaulting to Windows directory.
    262	5/18/2016 3:10:52 PM	'clusterjob.bat' is not recognized as an internal or external command,
    263	5/18/2016 3:10:52 PM	operable program or batch file.

Solution: Modify the registry on Windows compute nodes to enable the execution of commands via UNC paths. For instructions, see Troubleshooting RSM-Related Issues in the RSM User's Guide.

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