4.1. Cannot delete a selected user on Users page

Engineering Knowledge Manager

EKM Troubleshooting Guide | Chapter 4: User Management Issues |

Chapter 4: User Management Issues |  | Chapter 5: General EKM Server Behavior Issues
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## 4.1. Cannot delete a selected user on Users page

There are two possible causes:

- The user that you are trying to delete is currently the designated Root User for EKM.

  Solution: Designate a different user as the Root User. See Designating a Root User.

- The user has version-controlled objects in their My Data folder.

  Solution: You must get exclusive control of the user object to be able to delete it. See Getting Exclusive Control of an Object.

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