13.2. Using the EKM Server Diagnostics Tool

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Installation Guide | Chapter 13: Gathering Support Diagnostics |

13.1. Launching the EKM Server Diagnostics Tool |  | Chapter 14: Uninstalling an EKM Server
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## 13.2. Using the EKM Server Diagnostics Tool

When you answer the prompts in the EKM Server Diagnostics tool and click Run, a compressed (`.zip`) support archive file is created that you can send to your EKM support specialist for analysis. The support archive file will be written to the root directory of the specified cluster node as follows: `EKM_NODE_ROOT/ekmSupportArchive.zip`

1. Enter the EKM node root directory (for example, `C:\ekm\node1`) or click Browse to select the root directory of the EKM cluster node. The directory that you select will also be the location where the support archive file will be written.

   Click Run to execute the diagnostics tool. This may take a while to complete. The path to the EKM support archive file: `EKM_NODE_ROOT/ekmSupportArchive.zip` is filled in once the utility starts running.

2. While the diagnostics tool is running, you will not be able to exit. Once completed, click Finish to complete the process and close the dialog box. The support archive file will be created at the location displayed in the EKM Server Diagnostics tool dialog box. You can send the support archive file to your EKM support specialist for analysis.

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