3.6. Sign-in error: “You may have already signed in to a different session.”

Engineering Knowledge Manager

EKM Troubleshooting Guide | Chapter 3: Sign-in and Access Issues |

3.5. Users cannot sign in: "Missing response from all cluster nodes" |  | Chapter 4: User Management Issues
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## 3.6. Sign-in error: “You may have already signed in to a different session.”

Upon attempting to sign-in to EKM, the sign-in window displays the following message:

This indicates that you are still signed in to EKM in another browser session. This can happen, for example, if you closed the browser window without first signing out of EKM. Closing the browser window does not immediately sign you out of EKM. Only one EKM browser session can be open at a time.

Solution: To sign out of the previous EKM browser session and start a new one, click Continue. To remain signed in to the previous session and cancel the current sign-in attempt, click Cancel.

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