3.1. The EKM web client does not launch, or users cannot sign in: “License framework initialization failed”

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EKM Troubleshooting Guide | Chapter 3: Sign-in and Access Issues |

Chapter 3: Sign-in and Access Issues |  | 3.2. A user cannot sign in: No EKM user account
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## 3.1. The EKM web client does not launch, or users cannot sign in: “License framework initialization failed”

The license server is not running, or the EKM server is unable connect to it.

If The EKM server has lost its connection to the license server, system administrators will receive an email. When an EKM server loses its connection to a license server, it will continue running for 60 minutes. After this period, if the connection has not been restored, the server will go into read-only mode. Users will not be able to sign in to EKM, and signed-in users will be forcibly signed out.

Users who attempt to access EKM when the license server is down, or when the EKM server is unable to connect to it, will see the following exception:

    License framework initialization failed

Solution: Restart the license server, then restart the EKM server. For information about licensing setup, see ANSYS Licensing.

Note that if the EKM server is connected to the license server, but users cannot sign in, this indicates that the maximum concurrent users are already signed in. For information about how licences are used, see License Usage.

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