3.4. User sign-in error: “Invalid username or password”

Engineering Knowledge Manager

EKM Troubleshooting Guide | Chapter 3: Sign-in and Access Issues |

3.3. A user cannot sign in: "The referenced account is currently locked out and may not be logged on to" |  | 3.5. Users cannot sign in: "Missing response from all cluster nodes"
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## 3.4. User sign-in error: “Invalid username or password”

There are two possible causes for this issue:

- EKM requires that users enter their user name and password in a case-sensitive manner. Even if the user is certain that they are entering the correct user name and password, they may be entering certain characters using the wrong case

  Solution: Check to see if Caps Lock is enabled or Num Lock is disabled on the user’s keyboard. Have the user type their user name and password in a text editor so that they can see what they are typing.

- The user’s password may have changed for the active login module. For example, if a user has changed his/her OS password recently, but is entering an old password when signing in to EKM, he/she will not be successfully authenticated to the OS if that is how users are authenticated in EKM.

  Solution: Confirm the user’s current credentials for the active login module. For information about user authentication, see Configuring Login Authentication.

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