Chapter 3: Sign-in and Access Issues

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EKM Troubleshooting Guide |

2.4. Unable to Connect to an EKM Server When Running in Service Mode |  | 3.1. The EKM web client does not launch, or users cannot sign in: “License framework initialization failed”
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## Chapter 3: Sign-in and Access Issues

This chapter describes issues that you or other users may experience when signing in to an EKM workspace, and provides information on how to resolve those issues.

Select an issue below:

- The EKM web client does not launch, or users cannot sign in: “License framework initialization failed”
- A user cannot sign in: No EKM user account
- A user cannot sign in: "The referenced account is currently locked out and may not be logged on to"
- User sign-in error: “Invalid username or password”
- Users cannot sign in: "Missing response from all cluster nodes"
- Sign-in error: “You may have already signed in to a different session.”

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