10.3. Troubleshooting Tips

Engineering Knowledge Manager

Installation Guide | Chapter 10: Installing and Configuring EnginFrame |

10.2. Configuring EKM to Work with EnginFrame |  | Chapter 11: Starting the EKM Server and Launching the Web Client
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## 10.3. Troubleshooting Tips

There are error and warning messages that may occur as you use EnginFrame:

VNC Viewer: "bad Name/Value pair"

  Indicates that the VNC Viewer is not compatible with the VNC server.

Starting Remote Desktop: Unable to start interactive job.

  May indicate that the "Application Path" of the external application is incorrect.

VNC Viewer: "read/select: Connection reset by peer"

  Indicates that the interactive session (or the VNC viewer) is closing because you have closed the interactive application (such as Workbench) that you initially launched.

VNC Viewer: "connect: Connection refused"

  If the session is closed outside of EKM, the session may still be shown on the Job Monitor page for a few minutes. If you try to reconnect, you may see a message similar to this.

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