Chapter 7: Job Management Issues

Engineering Knowledge Manager

EKM Troubleshooting Guide |

6.9. Image Viewer: Image not displayed |  | 7.1. Users cannot run jobs: RSM not installed, configured, or running
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## Chapter 7: Job Management Issues

This chapter describes issues that you may experience when managing jobs in EKM, and provides information on how to resolve those issues.

Select an issue below:

- Users cannot run jobs: RSM not installed, configured, or running
- Users cannot run jobs: No applications available
- A user cannot run jobs: Wrong credentials
- Data management proxy process could not be launched: rsmWindowsDomain not specified
- Cluster job failure: Job data directory not visible or defined
- Cluster job failure: Multiple NIC card issue
- Cluster job failure: Firewall issue
- Jobs submitted from network share failing: "UNC paths are not supported"
- CFX server-mode jobs failing or not showing monitors/actions
- Fluent server-mode jobs failing or not showing live monitors
- MAPDL server-mode jobs failing, not showing live monitors, or can’t be paused
- Electronics server-mode jobs failing or not showing monitors
- Cannot run interactive jobs
- "Failed command: LaunchProxy. Unable to contact RSM."
- Jobs page error: "Could not find the object at /Jobs/File System"

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